Product Management
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Recent activity by Product Management-
Can I pay with a card registered to an address abroad?
You should be able to pay for your subscription using a card registered to an address abroad, provided your bank approves it. Please check with your bank first, and if they approve it, contact our ...
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How do I cancel an order?
To cancel an order, go to the Subscription page of your customer account and, in the Next Delivery panel, select Change Date button. A calendar will pop up with available delivery dates in white (d...
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How do I remove treats and supplements from an order?
Head to the Subscription page of your account and select Change extras in the What's in your delivery panel. A page will appear with the treats, supplements, and extras you've added. Find the item ...
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My cat has gone off the food?
Cats can stop eating or go off their food for many reasons including if they're not feeling well, if the temperature is hot, there's been a change in their routine, and more. Check out the tips in ...
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My dog has gone off the food?
Dogs can stop eating or go off their food for many reasons. Check out the tips in our dog not eating guide to encourage your pooch to tuck into their Bella+Duke food again.
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Where can I find the calorie information for your food?
The calories in each recipe depends on its ingredients. The calorie information for each recipe is available on our website.
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When to move a puppy to adult dog food?
Puppies are usually ready to be moved to adult food when they're 1 years old. But, this depends on breed and size. For example, larger dogs reach adulthood between 18-24 months. Our guide on switch...
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How to help a constipated dog.
Constipation is when your dog can't poo as they usually do. Signs of constipation include straining, discomfort, hard poos, and not going as often as they usually do. Several factors can cause your...
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If I switch to a different range will the price change?
This depends on the adult range you choose, the flavours, your pet's daily feeding amount, and the delivery size you select. To understand what the price might be for adult food, please get in touc...
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Does raw food support dental health?
The best diet for supporting your pet's dental health, including teeth, is one that's balanced and complete, which our raw food is. Complete and balanced food contains essential proteins, vitamins,...