Product Management
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Recent activity by Product Management-
What should I serve the food on?
Place their raw food in their regular feeding bowl or board, and watch them lick it up (literally!).
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How do I prepare the food?
Serving your pet's food is simple: take their thawed food from the fridge, use a scale to measure out the amount they need, and place it in their regular feeding bowl.
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How do I store the food?
Your pet's raw food is delivered frozen and should be put straight into your freezer. To defrost a meal, place it on the bottom shelf of your fridge in its packaging for 24 hours. We supply a separ...
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It asks if I have a working dog? I don't know if I do.
A dog who is trained to perform a working function, i.e, ' a job', is classed as a working dog. That includes working sheep dogs of any breed, racing greyhounds, assistance dogs, and dogs trained a...
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What does the food amount mean?
The food amount that's included in your pet's nutritional plan is an estimate on the total amount of raw food they should be having each day. This amount should be divided by the number of meals th...
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Do you pick the meals?
We take the information you tell us about your pet to recommend the best range. But you have total control over the meals your pet receives in this range, so you can remove anything they can't or w...
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I don't know my pet's weight.
We aim to recommend the best food for your pet, and we need to know their weight to do this. If you know your pet's breed, we'll estimate their average weight based on age. We're unable to do this ...
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I don't know my pet's breed. Is that an issue?
Not at all! Without knowing their breed, we can still recommend the best range of food for your pet, but the more we know about them, the more personalised their nutritional plan will be. Select 'M...
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What happens after I sign up?
Firstly, we can't wait to welcome you and your pet to the Bella+Duke family. After signing up, all you have to do is sit back and wait (patiently, if you can?) for your first delivery. We'll email ...
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It's saying I already have an account?
It may be that you've had a subscription with us in the past. Please contact our Customer Care team who will check for you. The team is available at hello@bellaandduke.com or 01783 505031, Monday t...