Product Management
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How can I pay?
You can make payment with a debit/credit card, PayPal, Google Pay, or Apple Pay.
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When is payment taken?
Typically, payment is taken 2 to 4 days before your delivery. We email you 7 days before payment is due to be taken to let you know when it'll happen.
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Is my information deleted when I cancel my subscription?
Please contact our Customer Care team to understand how we store and process your information.
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Can I add food preferences for my pet to my account?
You have control over the recipe flavours your pet receives. Log in to your account and head to the Subscription section. Select the Change Flavours button in the What's in Your Delivery panel. Her...
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Do you have a loyalty/reward scheme?
We currently don't have a loyalty scheme, but as a customer, you can enjoy loads of benefits that are included in our Get More scheme, like discounted natural treats + supplements, free 24/7 video ...
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How do I manage my subscription?
You can manage every aspect of your subscription from your account, such as updating your pet's details, adding new pets, amending your personal details, moving delivery dates, amending delivery si...
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Do you offer discounts to customers?
Our Refer a Friend scheme gives you £20 in credit for every person you refer and completes the signup. The person you sent the referral code to also gets 40% off their first and second delivery and...
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How does your subscription work?
Your subscription is unique to you and your pet. We work out the initial delivery frequency by dividing our box size by your pet’s recommended daily amount to make sure you don’t run out. By loggin...
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Can I leave delivery instructions?
Yes, you can. To do this, please download the DPD app, where you can designate a safe place along with leaving instructions or notes for the delivery driver.
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Can I change how often I get deliveries?
Yes, your subscription is flexible to suit your needs. The frequency at which you receive your deliveries is linked to your delivery size. So, the smaller the delivery size, the more frequent your ...