Product Management
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Recent activity by Product Management-
Do you have a minimum delivery size?
The smallest delivery size for both dog and cat food is 4 kg, and this is because anything smaller than this, there's a risk the food may defrost in transit.
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I need food ASAP. How soon can you deliver?
Generally, the earliest we can deliver from a subscription being set up is 48 hours. We also sell a selection of our raw dog food ranges in Pets at Home and independent retailers if you need last-m...
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Do you deliver on bank holidays?
Currently we don't deliver on Bank Holidays.
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My food arrived defrosted. What can I do?
The reason for food arriving defrosted is generally down to a delivery delay. If your pet's food feels cold to the touch or its temperature is 4°C or less when it arrives, it's OK to pop in the fre...
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Can I place an order without resuming my susbscription?
You need an active subscription to receive deliveries of our raw food. However, we sell some of our raw dog food ranges in Pets at Home and independent stockists, which is ideal if you want to try ...
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Which delivery firm do you use?
DPD is our delivery partner.
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Where do I find information on my delivery?
Information, including delivery date, size, number of tubs, and flavours of food, can be found in the Subscription section of your account.
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Do you have an app?
We don't currently have an app, but you can easily access your account using a desktop, tablet, or mobile.
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I don't want to receive marketing emails from you. How do I stop this?
There are a couple of ways to stop receiving marketing emails: 1. On the Account section of your account, select Update in the Personal Details panel. Enter the PIN code that was sent to the emai...
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How do I change the amount of food I receive?
You can change your delivery size in the Subscription section of your account. Changing your delivery size will automatically adjust the number of tubs of food you receive and the frequency of yo...