Product Management
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Recent activity by Product Management-
Can I sign up with multiple pets?
Sure! Just complete the details we need for your first pet and then add the details for the other pets you want to receive food for.
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I'm having trouble signing up. Help!
It may be that you've had a subscription with us in the past. Please contact our Customer Care team who will check for you. The team is available at hello@bellaandduke.com or 01783 505031, Monday t...
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Do I have to signup straightaway?
No. When we're creating your pet's free nutritional plan you have the option to save it and have a copy emailed to you. In this email is a link that you brings you back to where you left off, so yo...
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What do you need my email address for?
We ask for your email address as we use it to set up your customer account. We also send you important updates on your subscription and deliveries. We may also send you news about what we've been u...
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What personal information do you need?
When you sign up for a subscription with us, we ask for some personal details (name, address, contact details) so we can create an account for you and so we know where to send your deliveries.
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Do I pay on signup?
On sign up, you pay for your first delivery. Payments for future deliveries are typically 5 days before the next delivery date. You'll get an email from us, letting you know when payment will be ta...
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Can I sign up over the phone?
The easiest and quickest way to sign up is through our website. But if you call our helpful Customer Care team, they can do it over the phone for you. The team can be contacted at 01738 505031, Mon...
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How do I sign up?
Signing up is easy: Select the Try Now/Get Started on the top left of our website. Answer a few questions about your pet to generate their personalised nutritional plan. Confirm the meal flavours y...
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Can I remove a pet from my subscription?
Sure. Log in to your account, choose the profile of the pet you want to remove, and select Remove Pet. A message will pop up asking to confirm the removal, and you may be asked to choose whether to...
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Can I change my payment details?
Payment details can be updated in the Account section of your account. For added security, we'll email you a PIN code to enter before you can add/delete a payment method. The PIN code will be sent ...