Product Management
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Recent activity by Product Management-
Can I change the flavours of food?
Yes, as long as your order isn't being packed or is out for delivery. To change flavours, log in to your account and select the Edit Order button, which should show under your pet's profile on the ...
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I can't access my account. Help!
You can do a couple of things if you're having trouble accessing your account. Firstly, check that you're using the email address you used to set up your subscription. And check that you're enterin...
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Do you send email reminders about upcoming deliveries?
Yes. In the week before your delivery date, we'll email you: 2/3 days before your payment is due to be taken, letting you know when we'll take payment Letting you know if the payment was a success...
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Where do I update my pet's weight?
To update your pet's weight, head to the Dashboard of your account and select View Profile of the pet you want to update. Scroll to the Pet Weight section and adjust their weight by inputting the a...
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Where do I see the cost of my upcoming delivery?
The cost of your upcoming delivery, including any applicable offers can be seen on the Dashboard of your account. Alternatively, head to the Subscription page to see details on cost, delivery size,...
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Where can I see information on past deliveries?
Information on past deliveries can be viewed in your account. Once you're logged in, go to the Orders section, find the order, and select the View Details button.
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Where can I see my invoices?
Invoices can be viewed in your account. Once you're logged in, go to the Orders section, find the order, and select the View Details button.
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I was a Bella+Duke customer but I cancelled my subscription. Do I need to make a new subscription?
No. When you cancel your subscription, we move it to being inactive on our system. You can reactivate this subscription without creating a new one in the Subscription section of your account. Selec...
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Where are treats/supplements found?
You can find details of our treats and supplements on our website and in the Treats + Care section of your account.
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How do I access my account?
You can access your account here: https://members.bellaandduke.com/login Alternatively, visit our website [ https://www.bellaandduke.com/ ] and select the My Account button on the top menu bar.