Sholto @ Bella & Duke Support
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Activity overview
Latest activity by Sholto @ Bella & Duke Support-
Sholto @ Bella & Duke Support created an article,
How to report a problem with your delivery
Occasionally, deliveries go wrong, but we work hard to fix this ASAP so your pet doesn't miss out on their delicious meals. To report a problem with a delivery, contact Customer Care at 01738 50503...
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Sholto @ Bella & Duke Support created an article,
How to cancel your subscription
We're sorry to hear that you want to cancel your Subscription. We strive to provide the best service, and if there's anything you think we can improve on or offer more help with, our Customer Care ...
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Sholto @ Bella & Duke Support created an article,
How to track your delivery
You can track your delivery in the Order section of your account. DPD, our delivery partner, will send you notifications about your delivery, which contain information on how to track it. If you ne...
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Sholto @ Bella & Duke Support created an article,
Can I add a pet to my subscription?
Yes, the more the merrier. To add a pet, log in to your account and click Add pet in the Pet Profile panel. Fill in their details and click Save Pet. A screen will appear asking you to choose the f...
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Sholto @ Bella & Duke Support created an article,
Where's details of your Refer a Friend scheme?
Details can be found in your account in the Refer a Friend section.
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Sholto @ Bella & Duke Support created an article,
Do you deliver at the weekend?
We typically offer deliveries Monday to Friday, but at busy times (for example, Christmas) we may be able to offer weekend deliveries. Customers in Northern Ireland, Isle of Man, the Channel Island...
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Sholto @ Bella & Duke Support created an article,
How do I reset my password?
Forgetting a password happens to all of us! But it's easy to reset it. Go to your login page and select the Forgot Password button. Enter the email address that's linked to your subscription. You'l...
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Sholto @ Bella & Duke Support created an article,
How much is delivery?
Delivery is free to most areas of the UK, but surcharges do apply to certain areas. See our delivery page for more details. Delivery charges also apply to treat and supplement purchases that aren't...