Our food is packed in a double insulated box with dry ice, keeping your pet's food fresh over a 2-day delivery period if required.
While we do everything possible to ensure that your food arrives still frozen, occasionally, it may have started to defrost by the time it reaches you.
Provided the tubs are still cold to the touch, at 4°C or below, you can safely refreeze and use as normal.
Our ingredients have been frozen at source, and remain frozen throughout production. Finished meals are then stored in our freezers at -18C before being shipped to you.