Product Management
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Activity overview
Latest activity by Product Management-
Product Management created an article,
How do I leave a review?
We love hearing about your experience with Bella+Duke. You can leave a review about us on Trustpilot.
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Product Management created an article,
When is payment for my first order taken?
When you place your first order, we take payment right away. For future orders, payment is collected four days before your delivery date.
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Product Management created an article,
Do you have boneless meals?
No, all our meals contain ground bone.
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Product Management created an article,
How to change my delivery address?
To change the delivery address of an existing order:You can update the delivery address on an existing order until the delivery has been dispatched. Once the order has left us we can't change the a...
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Product Management created an article,
Is your cat food low in iodine?
Our raw cat food is naturally low in iodine because we use high-quality, natural ingredients. We add herring oil to our recipes, which has a small amount of iodine, but it is not a high level. If y...
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Product Management created an article,
Can I pay by bank transfer?
No, we don’t accept bank transfers.
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Product Management created an article,
How long does it take for a refund to be processed?
If you have cancelled an order and requested a refund, it can take up to 5 working days for the refund to appear in your account or on your payment method.
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Product Management created an article,
I’m having problems adding a referral code when setting up a plan. What can I do?
On the ‘Your experience with raw’ screen, look for the section that says if you were referred by a friend and have a code, tap here. When you tap the link, a field appears where you can add your re...
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Product Management created an article,
How do I make a payment?
We automatically charge the payment method linked to your account. You will get a payment notification 7 days before your delivery date to let you know when payment will be taken. For reference, pa...
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Product Management created an article,
Do you do vouchers?
No, we don’t offer things like gift vouchers.