Product Management
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Recent activity by Product Management-
I've been charged twice.
I'm sorry to hear that. For payment issues, please contact our Customer Care team via live chat, at hello@bellaandduke.com or call 01738 505031. They are available Monday to Friday, 9 AM to 6 PM, a...
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I can't see credit in my account?
To check your account credit, please log in to your account here. Once logged in, navigate to the Dashboard. If you have credit it will be shown here. If you need further assistance, please get in ...
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My offer code isn't working?
Offer codes can sometimes have restrictions or may be expired. Ensure you're entering it correctly and check for any terms and conditions. If it still doesn't work, please contact our Customer Care...
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Can I choose my own order size instead of choosing one you show?
When creating your nutritional plan, we display a selection of delivery sizes that offer you the flexibility to choose from based on your experience with raw pet food, affordability, and how much r...
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What does Save My Plan do?
If you're not ready to complete your pet's nutritional plan, tapping Save My Plan saves the information you've entered. Shortly after, you'll receive an email with a link that will take you back to...
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What is a promotional code? And how do I get one?
We sometimes, but not that often, send promotional codes to people. More frequently, we advertise offers for new customers online - so keep an eye out for them. Ssshh Facebook is a great place to f...
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Why do you ask for body shape?
We consider body shape when calculating your pet's daily food amount.
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You give a weight for my pet, but their weight is different. What do I do?
The weight shown is an average based on your pet's breed, age, and sex. But every pet is unique; yours may be a few grams heavier or lighter. That's fine. Just tap in the weight box, delete the wei...
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It's asking if I'm new to raw. I'm not sure what to answer.
We're interested in your experience with raw pet food, so we can offer you the vest support if needed. So, if you've never fed your pet raw food before (any brand, not just Bella+Duke or homemade r...
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What percentage of a meal should be a topper?
When adding toppers to your pet's meals, ensure they make up no more than 20% of the total meal. For example, if your pet's meal is 100g, use 80g of Bella & Duke food and 20g of toppers. This maint...