Product Management
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Recent activity by Product Management-
Do you have boneless meals?
No, all our meals contain ground bone.
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How to change my delivery address?
To change the delivery address of an existing order:You can update the delivery address on an existing order until the delivery has been dispatched. Once the order has left us we can't change the a...
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Is your cat food low in iodine?
Our raw cat food is naturally low in iodine because we use high-quality, natural ingredients. We add herring oil to our recipes, which has a small amount of iodine, but it is not a high level. If y...
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Can I pay by bank transfer?
No, we don’t accept bank transfers.
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How long does it take for a refund to be processed?
If you have cancelled an order and requested a refund, it can take up to 5 working days for the refund to appear in your account or on your payment method.
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I’m having problems adding a referral code when setting up a plan. What can I do?
On the ‘Your experience with raw’ screen, look for the section that says if you were referred by a friend and have a code, tap here. When you tap the link, a field appears where you can add your re...
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How do I make a payment?
We automatically charge the payment method linked to your account. You will get a payment notification 7 days before your delivery date to let you know when payment will be taken. For reference, pa...
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Do you do vouchers?
No, we don’t offer things like gift vouchers.
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I’m trying to create an account, but it says I already have one. What should I do?
If you see a message like ‘An account already exists’ when signing up, it could be for these reasons: a. Your email is already linked to an account.b. Someone at your address may already have an ac...
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Can I return the food?
Unfortunately not. As the food is perishable there is no guarantee the food will be returned to us in a usable state.